Chatbots are software programs that integrate with websites and popular messaging platforms to automate dialogue with customers and page visitors, simulating a human conversation. By using artificial intelligence, machine learning, and natural language processing technologies, chatbot solutions evolve with every interaction, adapting to the nuances of human users. Chatbots initiate conversations and respond to questions instantaneously in an accessible, human-like way. When built correctly, they can screen initial messages before passing the torch to your team or promote your brand with a dynamic personality.
Add Speech Recognition
Hear and speak to your users by filtering noise, identifying speakers, and understanding intent.
Add Vision
From faces to feelings, allow your apps to understand images and video
Add Language
Process text and learn how to recognise what users want.
Add Search
Access billions of web pages, images, videos, and news with the power of Bing APIs.
What our solutions can do for you
Automate Repetitive Processes
Automate manual or repetitive functions and procedures in your business and gain dynamics insights with powerful bot analytics and PowerBI Dashboard. From responding to website enquiries to logging support calls or even assisting new staff members with onboarding, the applications of chatbots are endless.
Operate Across Multiple Channels
The Fusion Bot Framework allows for a chatbot to be deployed across multiple channels. From your organisational website, social networks, Microsoft Teams or WhatsApp. Offer world-class service without adding human resources.
Incorporate Organisational Knowledge
Fusion Chatbots are able to leverage a wide variety of knowledge-base to operate. From the knowledge-base in your helpdesk system to product inventories or purchase histories contained in your business applications.
Our chatbot solutions have been incorporated in a wide range of industry and functional applications
Education
Enrolment
Student application
Student Management
Tutors
Assignment support
Account updates and alerts.
Real Estate
Tenant listings
3D tours
Property Management
Surveys
Document submissions
Fault reporting
Enquiries
Customer service and updates.
Retail and eCommerce
Tenant listings
Sell products,
Advise and guide customers
Manage Orders
Customer support
FAQ’s
Delivery notifications and updates
Insurance
Submit claims
Request quotes
Lead generation
Customer enquiries Policy updates
Banking
Check balances
Make payments
Personal loans
Vehicle finance
Open new accounts
View reward balances
Healthcare
Virtual diagnostics
Get test results
Patient engagement
Schedule appointments and consultations
Reminders and prescription updates
Travel and hopitality
Guest Profiling
Tailored Promotions Enable bookings
Suggested trips
Manage Itineraries
Virtual tour guides.